Medical Services

AnswerPro Communications offers medical answering services 24/7 for your medical office, no matter the time or day when your patients call. Give them world class service with our award winning and experienced live answering service agents, who know exactly how to respond to medical-related calls, and follow a customized script based on the needs of your particular medical office. 

With AnswerPro Communications your calls can be delivered by text, pager, email, fax or voicemail, or our agents can patch/dispatch calls directly to your on-call doctor who can be connected with the caller immediately. You give us the guidelines on how you wish us to handle the calls based on the patient’s needs, and we will follow them. We make the whole process efficient and easy for you as the medical professional.

We offer answering services to hospitals, medical practices, and other providers of medical services. Our agents are knowledgeable of the professional terms that are used in this industry, which allows them to feel comfortable and capable of providing excellent customer service.

At AnswerPro Communications we can take care of the following services:

  • Call screening and filtering
  • Appointment scheduling, reminders, and confirmation
  • Call overflow
  • Physician consult ordering
  • We help you build your patient database with your current and prospective patients’ info, with expert tracking.

At AnswerPro Communications we understand that dealing with health problems is a very delicate matter that requires prudence and confidentiality. Our agents take into consideration these factors whenever they answer a call. In addition, our operators are conscious that their only task is to provide a caring and professional answering service, but to never give any medical advice or opinion.

In the medical industry, emergencies happen all the time and so frequently occur in unpredictable situations. This is why it is so important to be available 24 hours a day, 7 days a week. And we can help you achieve that through our professional answering service. We filter and transfer the urgent calls, and take messages of those that don’t need to be handled immediately. For example, the after-hours calls are mostly non-emergency calls, and they might only need to set up or cancel an appointment, obtain office times and locations, or any other basic information that can be provided by the AnswerPro Communications’ operators.