Emergency Dispatch

When we receive your emergency or urgent dispatch calls from your current or prospective clients, we know that they need to be able to reach you during any time of the day or night and receive a rapid response. The good news is that this is precisely what we guarantee at AnswerPro Communications!

Our emergency dispatch agents contact the right person for the right reason at the right time, and at the right location based on your instructions and expectations. Our agents are specifically trained to respond immediately to time and mission-critical situations with attention to detail, and follow-through.

At AnswerPro Communications we are fully aware that any emergency of any type can occur at any time of the day or night, typically with little or no warning. In a nutshell, emergencies are by their nature absolutely unpredictable! Therefore, your company must be ready to assist any emergency dispatch call 24/7, during each of the 365 days of the calendar year.

At AnswerPro Communications we determine the priority of the emergency calls, following your particular requirements, and then we determine when these really need to be attended to immediately by an employee of your company.

We don’t have any preference whether your business is an elevator company, utility provider, management firm, medical center or any other type of industry, at AnswerPro Communications we always give the same importance and attention to all our customers. Our company priority is to provide the best customer service to keep you satisfied and increase your business’s potential.

As an emergency dispatch call center we have the obligation of assisting each and every incoming call, and either taking a message or transferring them to the appropriate person following your exact guidance. It is also our responsibility to be available, no matter the time, the day, holiday or any special date; we are always here to help you when you are not accessible.